Frequently Asked Questions

Find quick answers to common questions about our products and services. Can’t find what you’re looking for? Contact us directly.

General Questions

What does Tena Brands do?

Tena Brands is a leading provider of custom branding solutions in Nairobi, Kenya. We specialize in high-quality signage (outdoor, indoor, vehicle wraps), premium office accessories like glass desk organizers, and comprehensive corporate branding services to help businesses stand out.

Where is Tena Brands located?

We are based in Nairobi, Kenya, and serve clients throughout the city and across the country. Our central location allows us to offer efficient service and delivery.

Do you serve clients outside of Nairobi?

Yes! While we are based in Nairobi, we work with clients throughout Kenya. Delivery and installation costs for locations outside Nairobi will be calculated based on the specific project requirements and location.

Products & Ordering

How do I place an order?

You can place an order in several ways:

  1. Order directly through our website for available products like our Glass Desk Organizer.
  2. Call us directly to discuss custom signage and branding projects.
  3. Use the contact form on our website to request a quote, and our team will guide you through the process.

Do you offer custom signage design and fabrication?

Absolutely. Customization is at the core of what we do. Whether you need a unique outdoor monument sign, vehicle graphics for your fleet, or custom interior branding, our team will work with you from concept to installation to bring your vision to life.

Can I get a sample of your materials?

For certain products and large projects, we can arrange to show you material samples. Please contact our sales team to discuss your specific needs, and we’ll do our best to accommodate your request.

Do you offer bulk or corporate discounts?

Yes, we offer competitive pricing for bulk orders and corporate accounts. This is common for large signage projects, fleet branding, or bulk orders of office accessories. Contact us with your requirements, and we will prepare a customized quote.

Pricing, Payment & Delivery

How much does custom signage cost?

The cost of custom signage varies greatly depending on the size, materials, complexity, and installation requirements. We provide transparent, detailed quotes after understanding your project’s specifics. There is no one-size-fits-all price, as we tailor every solution to our client’s budget and goals.

What payment methods do you accept?

We accept a variety of payment methods for your convenience, including:

  • Bank Transfer
  • Mobile Money (M-Pesa)
  • Cash
  • Credit/Debit Card (for online orders)

Specific terms for large projects will be outlined in your proposal.

Do you offer delivery and installation?

Yes. We offer delivery within Nairobi for our products. For signage projects, professional installation is a key part of our service to ensure safety, durability, and a perfect finish. Installation is always handled by our experienced team.

How long does production and installation take?

Production times depend on the project’s scale and complexity. Simple products may be ready in a few days, while large, custom signage projects can take 1-3 weeks. We will always provide you with a clear timeline upon project confirmation.

Support & Maintenance

Do you provide warranties on your products?

Yes, we stand behind the quality of our work. We offer warranties on our signage against manufacturing defects and workmanship. The specific terms of the warranty will be detailed in your service agreement. For office products, please refer to the specific product page for warranty information.

What if my signage gets damaged?

We offer repair and maintenance services for our signage. Please contact us immediately if your sign is damaged, and we will assess the situation and provide a solution to restore it.

Still Have Questions?

Our friendly and knowledgeable team is here to help you with any specific inquiries about your project.

Contact Us Today:
Phone:254 (0) 714343834

Email: info@tenabrands.com

Visit Our Contact Page